Off-Market UK Property Consultants
Connecting Investors With Exclusive Off-Market Opportunities.
Off-Market UK Property Consultants
Connecting Investors With Exclusive Off-Market Opportunities.
Synergy Property Group
Who We Are
At SYNERGY PROPERTY GROUP we are dedicated to providing exceptional property service to High Net Worth Individuals, Investors and Developers. Our expertise in the UK property market enables us to connect clients with exclusive off-market opportunities that meet their unique needs.
Contact Us
SYNERGY PROPERTY
35 Berkeley Square, Mayfair ,Westminster, London, W1J 5BF, United Kingdom
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Frequently Asked Questions
Please reach us at sales@synergy-property.co.uk if you have a question.
SYNERGY PROPERTY COMPLAINTS PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes wrong we need you to tell us about it. This will help us to improve our standards.
We will where appropriate make reasonable adjustments for consumers who may be disadvantaged because of factors such as their age, infirmity, disability, lack of knowledge, lack of linguistic or numeracy ability economic circumstances bereavement or do not speak English as their first language. If you have a complaint please put it in writing including as much detail as possible, we will then respond inline with the timeframes set out below (if you feel we have not sought to address your complaint within eight weeks , you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter.
We will send you written acknowledgment of the receipt of your complaint within three working days of receiving it enclosing a copy of this procedure.
* We will then investigate your complaint, this will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome will be sent to you within 15 working days of receipt of the original complaint.
* If at this stage you are still not satisfied you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
* We will write to you within 15 working days of receiving your request for our review confirming our final viewpoint on the matter.
* If you are still not satisfied with our final viewpoint or more than eight weeks has elapsed since the complaint was first made you can request an independent review from the Property We are committed to providing a professional service to all our clients and customers. When something goes wrong we need you to tell us about it. This will help us to improve our standards.
We will where appropriate make reasonable adjustments for consumers who might be disadvantaged because of factors such as their age, infirmity, disability, lack of knowledge, lack of linguistic or numeracy ability economic circumstances, bereavement, or do not speak English as a first language.
If you have a complaint please put it in writing including as much detail as possible. We will then respond inline with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?Ombudsman without charge.
THE PROPERTY OMBUDSMAN
01722 333 306 admin@tpos.co.uk
You will need to submit your complaint within 12 months from the date of our final viewpoint including any evidence to support your case. The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure before being submitted for an independent review.